ABOUT CENTRE AND REGISTRATION
Where is your centre located?
How do I arrange for a viewing appointment?
I am interested in the Babysity, do you have trial class?
All children are required to attend a compulsory trial class before enrol in Babysity. The trial class is free of charge, a refundable deposit of RM200 need to be collected before schedule the trial class.
What is the minimum age, you’re accepting? What are the available packages?
We accept infants from the age 3 months old.
Infant Care 3 Months – 12 Months – Full day only
Playschool 1 Year – 2 Years Old – Half day & Full day
Nursery 2 Years – 3 Years Old – Half day & Full day
Pre-School 3 Years – 6 Years Old – Half day & Full day
Transit 7-year-old – Half day only
What is your operational hours?
We’re open from 8 am to 6 pm, Mondays to Fridays.
Are you open during weekends? School holidays? Public holidays?
We are not open during weekends & public holidays. If a public holiday falls on a Sunday, our centres will take one day after (Monday) off.
Our daycare operates as usual during school holidays. However, our pre-schools will only be running holiday program during school holidays, no lesson program will be conducted during school holidays.
Do you install CCTV at your centre?
Yes, we do have CCTV installed at strategic points in our centre, and the recording is kept for at least 7 days.
Can I stay with my child during the first few days?
Parents are not allowed to wait in the children area, however, if you wish to, you may stay in the nearby F & B outlet. Our staff will update you on your child’s progress on his/her first day.
Are your staff trained?
Yes. Our teaching staff has at least 3 years’ experience in childcare industry or at least a Diploma in Early Childhood Learning.
Can I send my older child to the centre during school holidays?
Yes, you may. There will be charges & subject to availability.
Am I allowed to send my child if he/she is unwell?
Any child who is unwell should not be brought into the nursery. This is to prevent the spread of infection. Our staff shall have full authority to prevent any child from attending the day’s session if there is even the slightest chance of infection. If you are in doubt as to whether a child should attend, you will be directed to the nearest clinic. Children who are unwell or infectious will be refused entry to the nursery until fully recovered.
DISCOUNTS AND TRIAL SESSIONS
Do you have discount for siblings?
Yes, siblings enjoy up to 10% discount on fees.
Is there a discount if I bring my own food, my child do not shower at the centre or pick up my children earlier by a few hours everyday?
No, there will be no discount. The monthly fees are for the childcare services. The food, beverages & shower facilities are complimentary.
Is there a free trial if I want to see if my child can adapt to nursery life.
There is a compulsory free trial class for all children that enrol with us. The duration of the trial class 2 hours class is in the morning and are schedule when the parent pay deposit. However, parent are not allow to stay is the children area.
Will I get a reduction in monthly fee if I don’t come to the centre?
Monthly Fees must be paid for regardless of whether the child attends. No refunds will be given for sessions missed due to absence, holidays or sickness. Failure to meet monthly fee payments will result in the termination of the Nursery place.
The centre was closed for operation due to HFMD, will I get a compensation on the days that I cant send my child to the centre?
There will be no compensation for any loss suffered, arising directly or indirectly, as a result of the Nursery being temporarily closed or the non-admittance of your child to the Nursery for any reason. This applies to absence due to sickness, closure for disinfectant work to be carried out, and public holidays.
I will not be around for half a month, next month will I get a discount in fees? The Centre will be closed for 1 whole week for Hari Raya. Will I get a discount for the days that the centre is closed?
No discounts or refunds will be given for sessions missed due to absence, holidays, sickness or center closure.
REGISTRATION PAYMENTS AND RATES
What should I do if I want to terminate my registration, and do I get back the initial payment that I had made?
You only need to give us 2-month prior written notice before terminating your registration. There will be no refund, as the enrolment fee is non-refundable.
I had to stop attending Babysity immediately due to personal issues, what is the procedure if I wish to re-send my child again?
You will need to email us at email@example.com to check on availability. If there is a vacancy at that point, you may re-join by continuing paying for your fees. There is no need to make enrolment payment again.
Is the payment term monthly or per term? What are the method of payment?
There will be both monthly & termly (3 months) payment option. Term payment can have up to 25% discount on tuition fee. All payment payable by the 1st of every payable month in advance. The management will issue E-Invoice, and parents are obligated to make payment latest by the 7th of the month
Method of payment:
Bank Transfer – Maybank Berhad (Acc no: 514383581280)
Cheque – make payable to “BABYSITY SDN BHD” (post dated cheque is not acceptable)
Late Payment Fee
The Management reserves the right to impose RM100 late payment fee, on payments made after the 7th day of the month.
Can I send my child on a short-term basis?
Yes – however, you will need to inform us at least 1 week earlier, and it will be subject to availability.
Can it be considered as half day if I send my child at 10 am and pick up at 3pm?
No. The hours for half-day packages are 8 am – 12noon. You may send your child at any time convenient in the morning, however, the absolute latest time you can extend pickup is at 1 pm.
What are the overtime charges for late pick-ups?
First 15 min is Free
Next 15 min is RM30
Additional 15min is RM15